Shipping policy
Shipping Policy
Effective Date: June 2026
Store: Set Apart™ | setapartclo.store
Contact: support@setapartclo.com
1. Presale & Order Processing
The Daily Clog™ and all current Set Apart™ products are available on presale. This means your order is placed and secured now, and your item is produced and shipped once manufacturing is complete.
Presale production and shipping timelines are as follows:
Production time: approximately 15–30 business days from order confirmation, depending on current order volume and factory schedule.
Shipping time after production: 5–11 business days to US customers via tracked international shipping. Delivery confirmation is provided through US-based carrier tracking.
Total estimated time from order to delivery: 4–7 weeks.
We will send you real-time email updates at every stage — when your order enters production, when it ships, and when tracking becomes available. Please check your inbox regularly including your promotions and spam folders.
2. Order Modifications & Cancellations
Once an order has been placed and confirmed it cannot be modified or canceled. Please review your order carefully before completing checkout.
Address changes: If you need to update your shipping address before your tracking number has been generated, email support@setapartclo.com with your order number and full updated address. We cannot update addresses once a tracking number has been created.
3. Returned Packages
If your package is returned to sender due to an incorrect or undeliverable address, the following applies:
We will contact you via email to confirm your correct address and arrange reshipment. A $7 reshipment fee will be required to generate a new tracking label. Please email support@setapartclo.com with your order number and corrected address to initiate this process.
4. Lost or Stolen Packages
Set Apart™ is not liable for packages lost or stolen after a confirmed delivery scan. If your tracking shows delivered but you have not received your package, please file an investigation directly with the carrier using your tracking number. If you need assistance locating your tracking information, contact us at support@setapartclo.com and we will provide it.
5. International Shipping
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These fees are outside of our control and vary by location. We recommend checking with your local customs office before placing an order. We are unable to calculate or cover these fees in advance.
6. Additional Notes
We do not ship on US federal holidays.
Every order includes 3 free GOD GOT ME. wristbands — gray, white, and black — shipped with your Daily Clog™.
Thank you for your patience as we build something real. Your faith in this brand means everything. Every pair is made with intention and care, and we are committed to getting it to you right.
For any questions, contact us at support@setapartclo.com.
SET APART™
Designed for the Called.