Refund policy
Return Policy
Effective Date: June 2026
Store: Set Apart™ | setapartclo.store
Contact: support@setapartclo.com
30-Day Return Window
We stand behind every pair. If something is not right, we want to make it right.
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be unworn, unused, in its original packaging, and in the same condition it arrived. Please also have your receipt or proof of purchase ready.
To start a return, contact us at support@setapartclo.com with your order number and reason for return. Do not send items back without contacting us first — returns sent without prior authorization will not be accepted.
Once your return is approved, we will send you a return shipping label and full instructions on where and how to send your package.
Damages & Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@setapartclo.com so we can evaluate the issue and make it right as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
Items that have been worn, washed, or are not in original condition. Sale items and gift cards. The GOD GOT ME. wristbands included with your order — these are complimentary items and are not eligible for return.
If you have a question about whether your specific item qualifies, email us before sending anything back.
Exchanges
We do not process direct exchanges. The fastest way to get the right item is to return your original order once approved, then place a new order separately. Contact support@setapartclo.com and we will walk you through it.
European Union — 14-Day Cooling Off Period
If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason, without justification. The item must be unworn, unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund to your account.
If 15 business days have passed since your refund was approved and you have not seen it, contact us at support@setapartclo.com and we will investigate immediately.
For all return and refund questions contact us at support@setapartclo.com.
SET APART™
Designed for the Called.